Policy

GENERAL TERMS AND CONDITIONS

Following general terms and conditions apply to all apartments at all residences of DownTown Suites Prague

Confirmation

Reservation is valid only when confirmed by email from DownTown Suites Prague. The parties to the reservation contract are DownTown Suties Prague and the customer.

Cancellation Policies

Standard Cancellation Policy
Standard reservation can be cancelled free of charge if cancelled 3 days before arrival, if a reservation is cancelled less then 3 days before arrival guest is charged 100% for 1st night of the stay.

Non-Refundable Cancellation Policy
When making a non-refundable reservaion, this reservation can not be cancelled free of charge, when reservation cancelled there is no refund and guest is charged 100% of the amount for the full reservation.
Non-refundable reservation can not be moved to any other date.

Payments

Payment can be made by credit card through gateway payment link or by bank transfer. To make a reservation we require credit card number to secure the reservation. The accommodation amount is payable before check-in unless otherwise specified. All reservations will be charged in local currency CZK, using internal hotel exchange rate.

CHECK-IN/CHECK- OUT

Your apartment will be available from 2:00 p.m. We kindly ask you to check-out before 11:00 a.m.. Early check-in or later check-out is subject to availability, extra charge might apply. Please ask for details when making your reservation.

Children Policy

Children up to 2,99 years are welcome free of charge when using existing bedding. Baby cots are available at no extra charge. Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel.
Pet Policy
Pets are allowed only after informing DownTown Suties Prague in advance and it has to be confirmed by the hotel staff, there is extra fee €5 per night.

Private Parking

At our residence parking is possible but due to limited amount of parking spots this has to be reserved in advance and confirmed by DownTown Suites Prague. Extra fee for parking is €15 per car per night.
Damage clause

By making a reservation at DownTown Suites Prague you agree with terms and conditions, you acknowledge them and accept responsibility for any damage caused to DownTown Suites Prague by you, other members of your party, or anyone invited to DownTown Suites Prague by you or anyone in your party. Further, you hereby authorize DownTown Suites Prague to charge your credit card (the same credit card that is used to secure this reservation) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.

HOUSE RULES

Following house rules apply to all apartments at all residences of DownTown Suites Prague

Accommodation can be ordered electronically on our website, by e-mail, or by phone, or through a third party reservation system.

It is possible to accommodate only persons who can prove a valid identity document (ID card, passport).

The landlord reserves the right not to accommodate unannounced persons, including children.

Accommodation of pets is possible only by prior arrangement with the landlord and only for a special fee.

If the stay does not start on the agreed day, the right to the agreed accommodation expires without compensation.

The use of accommodation is only for a period agreed in advance between the landlord and the accommodated.

Arrival is possible on the day of the start of the stay between 14:00 - 24:00, on the day of the end of the stay the accommodated person is obliged to vacate the room by 11:00 (by mutual agreement it is possible to adjust the time of arrival and departure).

Smoking is not allowed in the apartments. In the event of a breach of this obligation, the landlord has the right to charge the guest a contractual penalty of € 100 for each such breach.

In the period from 22:00 to 07:00, the accommodated person is obliged to observe a night's rest.

Parties and celebrations are not allowed.

In case of causing damage, the accommodated person is obliged to compensate this damage in full before departure.

The landlord is not liable to the guest for damages that he did not cause.

The guest is obliged to comply with all the above rules. In case these rules are violated, the landlord has the right to terminate the accommodation immediately without any right to refund.

GDPR

Following GDPR apply to all apartments at all residences of DownTown Suites Prague

THE PROCESSING OF PERSONAL DATA [GDPR]
On the basis of our trade co-operation, i.e. by making a reservation on www.zlatnizalaz.hr or based on personal meeting you give your consent to Downtown Suites Prague,  to the processing of your personal data in the following scope:
1. SCOPE OF PERSONAL DATA TO BE PROCESSED
Your personal data, which DownTown Suites Prague has collected within implementation of the supplier-purchaser relationship between you – purchaser – and the resort DownTown Suites Prague – supplier are based on the personal meeting. It deals particularly of personal data described in points a – f specified below. This data will be used for the purposes defined in point 2.
a. name and surname;
b. date of birth;
c. residential address, or contact address;
d. email address;
e. telephone number;

2. PURPOSE OF PROCESSING PERSONAL DATA
Your personal data will be processed for these purposes:
marketing purposes of DownTown Suites Prague , i.e. mainly by sending information about events, services and other activities in the form of newsletters or within email communication.
gift certificate, voucher sales via www.downtownsuites.cz
transactions when
making the reservations

3. WHO AND HOW WILL PROCESS PERSONAL DATA
The DownTown Suites Prague , as a data controller, will process your personal data on the basis of this consent within the above-defined scope and for the above-mentioned purposes in manual written as well as electronic form using automated systems by means of their own employees or personal data processors, i.e. the subjects charged by DownTown Suites Prague to perform individual processing activities in compliance with relevant legal regulations and to protect personal data by means of concluding personal data processing agreements.

4. FOR HOW LONG TIME THIS CONSENT IS GIVEN
The consent to process personal data under the defined terms is given for the whole duration of the supplier-purchaser relationship between you and the company DownTown Suites Prague as follows:
4a) online reservations: for the valid period, at latest 15 months from the date of issue
4b) newsletters: for an indefinite duration until a customer unsubscribes from the mailing list (each newsletter includes an unsubscribe link).

5. VOLUNTARINESS TO GIVE CONSENT, WITHDRAWAL OF CONSENT
Giving consent to the processing of personal data is entirely voluntary and it is not conditional upon other performance required from you by DownTown Suites Prague within the supplier-purchaser relationship. You can withdraw this consent anytime by sending your withdrawal to the email address info@downtownsuites.cz .

6. YOUR RIGHTS AS A DATA SUBJECT
Your personal data was provided voluntarily in the above-defined scope. You, as a data subject, have the rights under relevant legal regulations. As a subject providing consent to the processing of personal data you are entitled to:
require access to your personal data and information about its provision and processing (e.g. scope, purpose, time to process) including the right to be given a copy of the processed data from the DownTown Suites Prague
withdraw the written consent anytime (see more in point 5);
ask DownTown Suites Prague in writing to delete your personal data (particularly in case when you withdraw your consent with the processing of personal data and the data is no more needed for the purpose it was collected or otherwise processed); you have the right to “be forgotten” if your personal data was published in the internet environment (i.e. deletion of all references to your personal data, its copy or replication);
get your personal data thatDownTown Suites Prague processes on the basis of this consent in a common structured and machine-readable format and hand it over to another controller;
if you learn or if you are convinced that the DownTown Suites Prague processes your personal data out of keeping with protection of private and personal life, law or regulation, particularly if the personal data is inaccurate with respect to the purpose of its processing, you are allowed to do the following upon written request:
raise an objection against processing,
ask DownTown Suites Prague for explanation,
require elimination of such conditions from DownTown Suites Prague i.e. mainly to block, to make a correction, to fill in or to delete personal data, lodge a complaint with a supervisory authority, i.e. Personal Data Protection Authority.

7. SENDING COMMERCIAL COMMUNICATION
You give your consent also to sending commercial communication via electronic means pursuant on certain information society services, as subsequently amended, i.e. consent to sending commercial communication via all electronic means to your electronic contact that the DownTown Suites Prague collected within your supplier-purchaser relationship or in another legitimate way.

CANCELLATION POLICIES

Following cancellation policies apply to all apartments at all residences of DownTown Suites Prague

Standard Cancellation Policy
Standard reservation can be cancelled free of charge if cancelled 3 days before arrival, if a reservation is cancelled less then 3 days before arrival guest is charged 100% for 1st night of the stay.

Non-Refundable Cancellation Policy
When making a non-refundable reservaion, this reservation can not be cancelled free of charge, when reservation cancelled there is no refund and guest is charged 100% of the amount of the reservation.
Non-refundable reservation can not be moved to any other date.

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Where we are

Downtown Suites Jugoslavska are located in the city center of Prague.

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